Last updated: March 20, 2026
This ReloSale Moderation, Complaints, Restrictions and Appeals Policy (hereinafter referred to as the Moderation Policy) sets out the procedures and principles for reviewing content, accounts and user activities, handling complaints, applying restrictive measures, and appealing Platform decisions.
The Moderation Policy applies to all Platform users, all posted content, all accounts, all communications, and all actions performed in connection with the use of ReloSale.
By using the Platform, the user agrees that the content they post, their account and their activities may be subject to manual and automated review in accordance with this Policy, the Terms of Use and other Platform documents.
Moderation on the Platform is carried out for the following purposes:
The following may be subject to moderation, including but not limited to:
Review of content before its publication on the Platform. Listings, photographs, documents and other materials may undergo review before they become available to other users. The timeframe for pre-publication moderation depends on the category, region, content type and current workload.
Review of content after its publication — based on technical signals, user complaints, external notifications, changes in rules or as part of regular scheduled reviews.
Use of technical systems, algorithms, filters and models to detect duplicates, fraudulent listings, spam, prohibited content, suspicious activity, category rule violations and other anomalies. Automated moderation may be applied independently or in combination with manual review.
Review of content and user activity by Platform specialists. Applied in complex, ambiguous or sensitive cases, when handling complaints and appeals, and in situations where automated tools are insufficient for decision-making.
Moderation initiated by user complaints, rights-holder notices, notifications from government authorities, partners or other third parties.
Review and intervention may be carried out on the following grounds:
Depending on the nature and severity of the violation, the Platform may apply one or more of the following measures:
The Platform may apply measures individually or in combination, simultaneously or sequentially, taking into account the circumstances of the specific case.
When choosing enforcement measures, the Platform may take into account the following factors:
In cases of serious violations, threats to safety or clear signs of fraud, the Platform may apply strict measures immediately, without prior warning and without going through intermediate stages.
As part of moderation, verification or complaint handling, the Platform may request the user to provide the following documents and information:
Failure to provide the requested documents or explanations within a reasonable timeframe may constitute additional grounds for applying or strengthening restrictive measures.
A user may file a complaint regarding the following:
A complaint must include:
The Platform may reject a complaint if it is filed anonymously without sufficient grounds, is manifestly abusive, constitutes mass duplicate submissions, or does not contain sufficient information for review.
Rights holders and their authorised representatives may submit notices of intellectual property infringement (copyrights, trademarks, patents, industrial designs and other protected subject matter) regarding content posted on the Platform.
A notice must include:
The Platform may temporarily restrict access to the disputed content pending completion of the review. The Platform is not required to conduct a full legal examination of the dispute and acts within the bounds of a reasonable assessment of the materials received.
Upon receipt of a complaint about content that may pose an immediate threat to the safety, health, life or property of users or third parties, as well as content that shows signs of a criminal offence, the Platform may:
If a user disagrees with a moderation decision, a restriction or a block that has been applied, they may submit an appeal through one of the following channels:
An appeal must include:
Filing an appeal does not automatically result in the removal of the restriction or the unblocking of the account. The appeal decision is made by the Platform based on a reassessment of the circumstances.
The Platform may reconsider a previously taken decision, including in the following cases:
The Platform also reserves the right to leave a previously taken decision unchanged if it finds no grounds for reconsidering it.
The Platform may apply a temporary or permanent block to an account on the following grounds:
In cases of serious violations, a permanent block may be applied without prior warning and without going through intermediate restriction stages.
To detect multi-accounting, circumvention of restrictions, fraudulent schemes and other abuses, the Platform may use technical, behavioural, network, payment and other signals, including but not limited to:
Where a connection between accounts is identified, restrictive measures may be applied to all related accounts simultaneously.
Where fraud, abuse, chargebacks, circumvention schemes or other violations related to paid services or financial transactions are identified, the Platform may:
These measures are applied regardless of whether the user had paid and active services at the time the restrictions were imposed.
The Platform endeavours to notify the user of moderation measures taken and to provide a sufficient reason for the user to understand the nature of the restriction.
However, the Platform is not obliged to disclose the full internal assessment criteria, anti-fraud system algorithms, details of automated system operations, the list of technical signals or other information the disclosure of which may reduce the effectiveness of the Platform's protective mechanisms and create opportunities for their circumvention.
Moderation may involve probabilistic assessment, automated decisions, subjective specialist evaluation and other methods that do not preclude the possibility of errors.
The Platform makes reasonable efforts to minimise moderation errors but does not guarantee that every decision will be error-free. The appeals mechanism (Section 12) is provided, among other things, for the correction of possible errors.
The Platform shall not be liable for the consequences of restrictions applied in good faith where such restrictions were based on data, signals and circumstances available at the time the decision was made, to the extent permitted by applicable law.
The Platform may comply with lawful requests from courts, law-enforcement authorities, regulatory authorities, tax authorities and other authorised government bodies with respect to user data, content, accounts and activities on the Platform.
The Platform may also, on its own initiative, transmit information to competent authorities where there are grounds to believe that a user's actions are connected with a criminal offence, a threat to safety, fraud or other serious misconduct.
For individual listing categories, countries, regions, user types, paid services or special programmes, the Platform may establish additional or special moderation rules.
In the event of a conflict between this Policy and special rules, the special rules shall prevail to the extent directly regulated by them.
ReloSale may at any time amend, supplement, update or replace this Moderation Policy in whole or in part.
The updated version shall take effect from the date of its publication on the Platform or from such other date as is expressly stated in the document.
Continued use of the Platform after the amendments take effect constitutes the user's acceptance of the new version of the Moderation Policy.
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