Last updated: March 20, 2026
These Paid Services, Balance and Refund Terms (hereinafter referred to as the Paid Services Terms) govern the ordering, payment, activation, use, suspension, termination and refund of paid features of the ReloSale platform (hereinafter referred to as the Platform, ReloSale).
These Paid Services Terms form an integral part of the ReloSale Terms of Use and apply in conjunction with them, as well as with the Privacy Policy, the Listing Rules, the Moderation Policy and other Platform documents.
By using any paid feature of the Platform, topping up the balance, subscribing, activating a promotion or otherwise purchasing paid services from ReloSale, the user confirms that they have read these Paid Services Terms, understand their content and agree to comply with them.
If the user does not agree with these Paid Services Terms, they must not order or use any paid features of the Platform.
Paid services of the Platform include, but are not limited to:
The specific terms, pricing, duration, restrictions and description of each paid service are determined in the Platform interface, on tariff pages, in descriptions of individual features and/or in individual agreements with the user.
The Platform may provide the user with an internal balance (wallet) intended for paying for ReloSale paid services.
The balance may include the following types of funds:
The user balance is not a bank account, deposit, electronic money or a payment instrument within the meaning of financial legislation, unless expressly provided otherwise by applicable law.
The rules of use, write-off, validity periods and restrictions for each type of balance funds are determined by the terms of the relevant programme, tariff or the Platform interface.
The user may top up the balance and pay for paid services using payment methods available on the Platform, including bank cards, electronic wallets, bank transfers, mobile payments, cryptocurrency and other payment methods provided through integrated payment systems.
The Platform may:
The user must only use lawful payment methods that belong to them personally or are used by them on a lawful basis. The user bears responsibility for the use of payment methods belonging to third parties.
A service is considered ordered when the user:
A service is considered paid when:
A service is considered activated when:
There may be a technical interval between the moment of payment and the moment of activation, related to payment processing, transaction verification or technical processes of the Platform.
A paid service is considered provided (delivered) from the moment of:
For the purposes of refunds and recalculations, a service that has been partially provided (for example, promotion was active for part of the paid period, part of the impressions were used) is considered partially consumed.
Prices for paid services are displayed in the Platform interface, on tariff pages and/or in descriptions of specific features.
The cost of services may depend on:
All costs associated with processing the payment (bank fees, payment system commissions, currency conversion, interbank transfers) are borne by the user, unless otherwise stated by the Platform.
VAT, sales tax, GST or other applicable taxes may be added to the cost of services depending on the jurisdiction of the user and/or the Platform operator.
The Platform may grant users bonuses, promo codes, discounts, trial periods, free activations and other incentives as part of marketing programmes, referral campaigns, partner offers or at its own discretion.
Unless otherwise specified in the terms of a particular promotion, bonuses and promotional credits:
Promo codes may be personal, single-use, limited in the number of activations, linked to specific accounts or user categories. The conditions for using a promo code are determined at the time of its issuance.
When subscribing, the Platform must disclose the following information to the user before the subscription is placed:
If the subscription provides for auto-renewal, funds for the next period are charged automatically at the beginning of the new billing period, unless the user has cancelled the subscription before that time.
Cancellation of a subscription stops future charges but does not cancel the current paid period. The user retains access to the subscription features until the end of the current paid period.
The Platform may provide business users and other categories of users with publishing packages that include a certain number of listings, promotions, bumps or other features for a specified period.
Unless otherwise specified in the terms of a particular package:
The Platform may refuse to provide a paid service or restrict it if:
Refusal to provide a paid service on the grounds listed above does not constitute a breach of the Platform's obligations to the user.
Refunds for paid services are available in cases provided for by applicable law, these Paid Services Terms, the Platform interface, an individual agreement with the user, or at the Platform's initiative.
As a general rule, refunds are issued only in the following situations:
As a general rule, refunds are not issued in the following situations:
The Platform may, at its discretion, issue a partial refund, recalculation, compensation in the form of bonuses, a balance credit or transfer of the paid service to another listing.
The decision on a partial refund is made taking into account:
The Platform is not obliged to grant a partial refund repeatedly on similar grounds.
To request a refund, the user must contact the Platform's support service and provide the following information:
The Platform may request additional information and documents in order to review the request. An incomplete or unjustified request may be declined.
Refunds are issued using the same payment method that was used for the original payment, where technically possible. In other cases, the refund may be credited to the user's balance on the Platform or issued in the form of a credit note.
The time it takes for the refunded funds to arrive depends on the bank, payment system, currency and the user's country. The Platform is not responsible for delays caused by payment processing on the side of banks and payment providers.
In the event of an erroneous payment, duplicate charge or other payment error, the user must notify the Platform's support service as soon as possible.
Following the review, the Platform may:
If the user initiates a chargeback through a bank or payment system, disputes a transaction or files a claim, the Platform may:
If the chargeback is found to be unjustified or abusive, the Platform may recover from the user the costs associated with processing the chargeback, including payment system fees, dispute review costs and other related expenses.
The Platform carries out checks on payments and transactions for the following purposes:
As part of anti-fraud checks, the Platform may delay the activation of a service, a refund or access to certain features until the check is complete. The user must cooperate with the check by providing the requested documents and information.
Payment for a service does not exempt the user from the obligation to comply with the Terms of Use, the Listing Rules, the Moderation Policy and other Platform documents.
In the event of a rule violation, the Platform may:
The fact of payment for a paid service does not take priority over the Platform rules.
Business users (professional sellers, agencies, companies, sole proprietors) may be subject to special terms, including:
Individual agreements with business users take priority over the general terms of this document with respect to matters expressly covered by such agreement.
The Platform may change prices, tariffs, the composition of paid services and their terms at any time.
New prices and terms apply to future orders and activations. Services that have already been paid for and activated are provided under the terms in effect at the time of payment, unless otherwise provided by a separate agreement.
In the event of changes to the terms of active subscriptions, the Platform must notify the user in advance where such notice is required by applicable law.
The Platform may suspend, modify or discontinue the provision of individual paid features, tariffs, packages or subscriptions for technical, commercial, legal or other reasons.
The Platform is not obliged to maintain the provision of a specific paid service indefinitely; however, it must ensure the proper handling of funds already paid and unused in accordance with these Paid Services Terms and applicable law.
Platform interface data, emails, system logs, statements, receipts, invoices and other electronic documents generated by the Platform or payment systems constitute admissible proof of the ordering, payment, activation and provision of paid services.
Such documents are deemed reliable unless the user provides substantiated evidence to the contrary.
The Platform may amend, supplement, update or replace these Paid Services Terms in whole or in part at any time.
The updated version takes effect from the date of its publication on the Platform or from such other date as expressly stated in the document.
Continued use of paid features of the Platform after the changes take effect constitutes the user's acceptance of the new version of the Paid Services Terms.
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