ReloSale Paid Services, Balance and Refund Terms

These Paid Services, Balance and Refund Terms (hereinafter referred to as the Paid Services Terms) govern the ordering, payment, activation, use, suspension, termination and refund of paid features of the ReloSale platform (hereinafter referred to as the Platform, ReloSale).

These Paid Services Terms form an integral part of the ReloSale Terms of Use and apply in conjunction with them, as well as with the Privacy Policy, the Listing Rules, the Moderation Policy and other Platform documents.

By using any paid feature of the Platform, topping up the balance, subscribing, activating a promotion or otherwise purchasing paid services from ReloSale, the user confirms that they have read these Paid Services Terms, understand their content and agree to comply with them.

If the user does not agree with these Paid Services Terms, they must not order or use any paid features of the Platform.

Paid services of the Platform include, but are not limited to:

• listing promotion (increased visibility, priority in search results, placement in special blocks);
• listing bumps (re-publishing a listing to the top positions in the catalogue);
• listing highlighting (visual accents, frames, labels, badges);
• priority impressions (additional impressions in recommendations, search, categories, on the map);
• subscriptions (recurring tariff plans with a set of included features);
• business profiles (extended features for professional sellers, agencies, companies);
• publishing packages (quotas for posting listings in certain categories or regions);
• advertising dashboards (tools for targeted promotion and management of advertising campaigns);
• advanced analytics (extended statistics, reports, data on views, conversions, audience);
• verification and badges (paid verification of identity, company, property, status, obtaining trust marks);
• other paid features that the Platform may introduce and describe in the interface, tariffs or separate terms.

The specific terms, pricing, duration, restrictions and description of each paid service are determined in the Platform interface, on tariff pages, in descriptions of individual features and/or in individual agreements with the user.

The Platform may provide the user with an internal balance (wallet) intended for paying for ReloSale paid services.

The balance may include the following types of funds:

• monetary funds deposited by the user through available payment methods;
• bonus funds credited by the Platform as part of promotions, loyalty programmes or compensation;
• promotional funds received through promo codes, referral programmes or partner offers;
• compensatory funds credited as a result of a refund, recalculation or technical error;
• other types of funds that the Platform may introduce and describe separately.

The user balance is not a bank account, deposit, electronic money or a payment instrument within the meaning of financial legislation, unless expressly provided otherwise by applicable law.

The rules of use, write-off, validity periods and restrictions for each type of balance funds are determined by the terms of the relevant programme, tariff or the Platform interface.

The user may top up the balance and pay for paid services using payment methods available on the Platform, including bank cards, electronic wallets, bank transfers, mobile payments, cryptocurrency and other payment methods provided through integrated payment systems.

The Platform may:

• restrict available payment methods depending on the country, region, currency, account type or risk level;
• set minimum and maximum top-up amounts;
• require verification of the payment method or the user's identity before processing a transaction;
• reject suspicious, unusual or potentially fraudulent payments.

The user must only use lawful payment methods that belong to them personally or are used by them on a lawful basis. The user bears responsibility for the use of payment methods belonging to third parties.

A service is considered ordered when the user:

• confirms the selection of the service in the Platform interface;
• agrees to the stated price and terms;
• initiates the payment process.

A service is considered paid when:

• the payment is confirmed by the payment system and the funds are credited or authorised; or
• the corresponding amount is successfully debited from the user's balance on the Platform.

A service is considered activated when:

• the feature is actually launched on the Platform (listing promoted, bumped, highlighted, subscription active, package credited, etc.).

There may be a technical interval between the moment of payment and the moment of activation, related to payment processing, transaction verification or technical processes of the Platform.

A paid service is considered provided (delivered) from the moment of:

• publication of the listing under the paid package;
• activation of promotion, increased visibility or priority impressions;
• application of visual highlighting to the listing card;
• commencement of the subscription or tariff plan;
• granting of access to business profile features;
• crediting of the publishing package or limits to the account;
• granting of access to advanced analytics, advertising dashboard or other paid features.

For the purposes of refunds and recalculations, a service that has been partially provided (for example, promotion was active for part of the paid period, part of the impressions were used) is considered partially consumed.

Prices for paid services are displayed in the Platform interface, on tariff pages and/or in descriptions of specific features.

The cost of services may depend on:

• the listing category;
• the region or country of placement;
• the selected promotion period;
• the level of promotion or priority;
• the type of user (individual or business);
• the package volume;
• the payment currency;
• the user's tax status;
• current promotions, discounts or special offers.

All costs associated with processing the payment (bank fees, payment system commissions, currency conversion, interbank transfers) are borne by the user, unless otherwise stated by the Platform.

VAT, sales tax, GST or other applicable taxes may be added to the cost of services depending on the jurisdiction of the user and/or the Platform operator.

The Platform may grant users bonuses, promo codes, discounts, trial periods, free activations and other incentives as part of marketing programmes, referral campaigns, partner offers or at its own discretion.

Unless otherwise specified in the terms of a particular promotion, bonuses and promotional credits:

• are not exchangeable for cash;
• are not withdrawable from the Platform;
• may have a limited validity period and expire upon its end;
• may be applicable only to certain services, categories or tariffs;
• may be cancelled if the user violates the Platform rules;
• may be revoked in the event of a technical error or incorrect crediting.

Promo codes may be personal, single-use, limited in the number of activations, linked to specific accounts or user categories. The conditions for using a promo code are determined at the time of its issuance.

When subscribing, the Platform must disclose the following information to the user before the subscription is placed:

• the subscription period;
• the subscription price;
• the included features and limits;
• the renewal method (automatic or manual);
• the procedure and method for cancelling the subscription;
• the time at which funds for the next period are charged.

If the subscription provides for auto-renewal, funds for the next period are charged automatically at the beginning of the new billing period, unless the user has cancelled the subscription before that time.

Cancellation of a subscription stops future charges but does not cancel the current paid period. The user retains access to the subscription features until the end of the current paid period.

The Platform may provide business users and other categories of users with publishing packages that include a certain number of listings, promotions, bumps or other features for a specified period.

Unless otherwise specified in the terms of a particular package:

• unused quotas do not carry over to the next period and expire at its end;
• the package may be limited to certain categories, regions or listing types;
• if Platform rules are violated, the package may be suspended;
• transfer of the package to another user is only possible with the Platform's consent.

The Platform may refuse to provide a paid service or restrict it if:

• the user violates the Terms of Use, the Listing Rules or other Platform documents;
• the listing does not meet the Platform's requirements for the given type of promotion;
• the listing belongs to a prohibited or high-risk category;
• there are signs of fraud, abuse, chargeback activity or other bad-faith actions;
• the user has not completed the required verification;
• there are requirements of banks, payment systems, regulators or applicable legislation;
• the service is unavailable in the user's country or region for technical, legal or commercial reasons.

Refusal to provide a paid service on the grounds listed above does not constitute a breach of the Platform's obligations to the user.

Refunds for paid services are available in cases provided for by applicable law, these Paid Services Terms, the Platform interface, an individual agreement with the user, or at the Platform's initiative.

As a general rule, refunds are issued only in the following situations:

• erroneous charge caused by the Platform or the payment system;
• duplicate charge for the same service;
• the service was not activated due to the Platform's fault;
• a technical error confirmed by the Platform;
• cases expressly provided for in the description of a specific service or promotion.

As a general rule, refunds are not issued in the following situations:

• the service has been activated and started to take effect (promotion launched, listing bumped, highlighting applied);
• the listing has received impressions, views, clicks or other promotion results;
• the user changed their mind after the service was activated;
• the listing was deleted, rejected or blocked for violation of Platform rules;
• the user mistakenly selected the wrong tariff, package or service type, if the service has been activated;
• bonus or promotional credits have been used or have expired;
• the subscription was cancelled in the middle of a paid period (access is retained until the end of the period);
• the user's account has been blocked for fraud, chargeback activity or serious violations of Platform rules.

The Platform may, at its discretion, issue a partial refund, recalculation, compensation in the form of bonuses, a balance credit or transfer of the paid service to another listing.

The decision on a partial refund is made taking into account:

• the actual period of use of the service;
• the number of impressions, views, clicks or other results received;
• the nature of the technical issue (if any);
• the user's account history (previous refunds, violations, chargeback history).

The Platform is not obliged to grant a partial refund repeatedly on similar grounds.

To request a refund, the user must contact the Platform's support service and provide the following information:

• account identifier (ID, email, phone number);
• identifier of the listing or service for which a refund is requested;
• date and amount of the payment;
• payment method used;
• reason for the refund request;
• supporting materials (screenshots, receipts, correspondence, description of the issue).

The Platform may request additional information and documents in order to review the request. An incomplete or unjustified request may be declined.

Refunds are issued using the same payment method that was used for the original payment, where technically possible. In other cases, the refund may be credited to the user's balance on the Platform or issued in the form of a credit note.

The time it takes for the refunded funds to arrive depends on the bank, payment system, currency and the user's country. The Platform is not responsible for delays caused by payment processing on the side of banks and payment providers.

In the event of an erroneous payment, duplicate charge or other payment error, the user must notify the Platform's support service as soon as possible.

Following the review, the Platform may:

• confirm the correctness of the charge and provide an explanation;
• refund the erroneously charged funds;
• credit compensation to the user's balance;
• cancel the duplicate transaction;
• temporarily restrict account features pending completion of the review.

If the user initiates a chargeback through a bank or payment system, disputes a transaction or files a claim, the Platform may:

• suspend the provision of paid services;
• restrict account functionality;
• freeze funds on the balance;
• decline further payments from the user;
• withhold the amount of the disputed transaction pending resolution;
• request documents and explanations from the user.

If the chargeback is found to be unjustified or abusive, the Platform may recover from the user the costs associated with processing the chargeback, including payment system fees, dispute review costs and other related expenses.

The Platform carries out checks on payments and transactions for the following purposes:

• prevention of fraud and abuse;
• compliance with sanctions restrictions;
• compliance with AML (anti-money laundering) and KYC (know your customer) requirements;
• protection of the payment infrastructure of the Platform and its partners.

As part of anti-fraud checks, the Platform may delay the activation of a service, a refund or access to certain features until the check is complete. The user must cooperate with the check by providing the requested documents and information.

Payment for a service does not exempt the user from the obligation to comply with the Terms of Use, the Listing Rules, the Moderation Policy and other Platform documents.

In the event of a rule violation, the Platform may:

• stop the promotion of a listing without refunding the already-consumed portion of the service;
• delete or block the listing for which the service was paid;
• restrict the user's access to certain categories or features;
• cancel credited bonuses, promotional credits or balance credits;
• refuse to refund funds for a service that was actually provided before the violation occurred;
• restrict the commercial features of the account (packages, subscriptions, advertising dashboard).

The fact of payment for a paid service does not take priority over the Platform rules.

Business users (professional sellers, agencies, companies, sole proprietors) may be subject to special terms, including:

• special tariffs and pricing offers;
• service level agreements (SLAs);
• the option to pay by invoice and post-payment;
• individual discounts and bundled service terms;
• separate refund and recalculation rules.

Individual agreements with business users take priority over the general terms of this document with respect to matters expressly covered by such agreement.

The Platform may change prices, tariffs, the composition of paid services and their terms at any time.

New prices and terms apply to future orders and activations. Services that have already been paid for and activated are provided under the terms in effect at the time of payment, unless otherwise provided by a separate agreement.

In the event of changes to the terms of active subscriptions, the Platform must notify the user in advance where such notice is required by applicable law.

The Platform may suspend, modify or discontinue the provision of individual paid features, tariffs, packages or subscriptions for technical, commercial, legal or other reasons.

The Platform is not obliged to maintain the provision of a specific paid service indefinitely; however, it must ensure the proper handling of funds already paid and unused in accordance with these Paid Services Terms and applicable law.

Platform interface data, emails, system logs, statements, receipts, invoices and other electronic documents generated by the Platform or payment systems constitute admissible proof of the ordering, payment, activation and provision of paid services.

Such documents are deemed reliable unless the user provides substantiated evidence to the contrary.

The Platform may amend, supplement, update or replace these Paid Services Terms in whole or in part at any time.

The updated version takes effect from the date of its publication on the Platform or from such other date as expressly stated in the document.

Continued use of paid features of the Platform after the changes take effect constitutes the user's acceptance of the new version of the Paid Services Terms.