Last updated: March 20, 2026
These Seller, Agency and Business Account Verification Rules (hereinafter referred to as the “Verification Rules”) govern the procedure and conditions for verifying the identity, status, authority and business characteristics of users acting as professional sellers, real estate agencies, brokers, agents, dealers, car dealerships, developers, construction companies, employers, recruitment agencies, service companies, service providers and other users engaged in commercial, professional or systematic activity on the ReloSale platform (hereinafter referred to as the “Platform”).
These Verification Rules apply in cases where ReloSale introduces mandatory or voluntary verification, assigns special statuses or badges, establishes requirements for certain categories of listings or users, requests confirmation of identity, company or publication rights, and in any other cases where it is necessary to distinguish between private and professional users, verify activity in high-risk categories, or confirm the right to publish listings.
Verification is not an endorsement of the user’s activity, a legal examination of their business, a guarantee of the quality of goods or services, a confirmation of the absence of risks, nor does it indicate ReloSale’s participation in any transactions between users.
Verification on the Platform is carried out for the following purposes:
Verification may be requested or assigned in respect of the following categories of users:
Verification may also be requested from private users if the circumstances of their activity on the Platform indicate such a need.
ReloSale may apply one or more types of verification depending on the user category, type of activity, country, listing category and risk level.
Confirmation of the email address and phone number by sending a verification code, verification link, one-time password (OTP), callback or other technical verification method. This type of verification is basic and may be required for all Platform users.
Confirmation of the user’s identity by providing an identity document (passport, ID card, driver’s license or other acceptable document), a selfie with the document, a video selfie, a liveness-detection check or other method that allows establishing that the account belongs to the real person indicated in the provided data.
Confirmation of the status of a legal entity, individual entrepreneur, agency, brand, office, website or other business structure. This may include verification of company registration documents, licenses, tax status, actual location, presence of an office, web resource or other indicators of real commercial activity.
Confirmation of the user’s right to publish listings on behalf of an owner, agency, employer, company, developer, dealer or other person. This may include verification of a power of attorney, contract, authorization letter, listing agreement, agency agreement or other document confirming the authority.
For certain listing categories, ReloSale may request confirmation of a license, professional status, ownership right to the property, property address, the right to publish in a specific category or other information specific to this type of listing.
As part of verification, ReloSale may request the following data and documents from the user (the list is not exhaustive and may depend on the type of verification, user category, country and other circumstances):
ReloSale independently determines the sufficiency of the data and documents provided for verification purposes.
The user undergoing verification undertakes to:
Failure to provide requested data or documents may constitute grounds for denial of verification, restriction of access to Platform features or blocking of certain capabilities.
Voluntary verification — the user may undergo verification on their own initiative to obtain a badge, increase trust in the account, access additional features, improve listing visibility or obtain other benefits provided by the Platform.
Mandatory verification — ReloSale may establish mandatory verification for certain categories of users, listing categories, paid services, participation in the partner program, access to business features or other cases in which verification is a necessary condition for publishing listings or using certain Platform capabilities.
ReloSale reserves the right at any time to convert previously voluntary verification into mandatory verification for certain categories of users, countries, types of activity or listing categories, notifying users within a reasonable period.
Based on the results of verification, ReloSale may assign the user one or more statuses, badges or labels, for example:
Such statuses and badges:
ReloSale may refuse verification in the following cases:
ReloSale is not obligated to disclose all internal evaluation criteria, verification algorithms and grounds for verification decisions.
ReloSale reserves the right at any time to:
The grounds for such actions may include:
In the event of failing verification, refusing to undergo verification, failing to provide requested data or losing verification status, ReloSale may:
Processing of data provided during verification is carried out in accordance with ReloSale’s Privacy Policy.
Data obtained during verification is used exclusively for:
ReloSale may use third-party verification service providers, KYC providers, identity verification services and other tools necessary for conducting verification, within the purposes specified in these Verification Rules and the Privacy Policy.
Based on verification results, ReloSale may publicly display the following information:
By undergoing verification, the user agrees that some of their business data may be accessible to other Platform users as part of profile display, badges and statuses.
Verification carried out by ReloSale is not:
Platform users are obligated to exercise their own due diligence when interacting with other users, verify information, documents and transaction terms, and make their own decisions based on available data.
A user who disagrees with a verification decision may contact ReloSale support or use the appeal mechanism provided by the Platform.
ReloSale may request additional information, documents or explanations for reviewing the decision. If the decision to refuse or revoke verification is justified and confirmed, ReloSale reserves the right to maintain it in force.
ReloSale reserves the right to amend, supplement or update these Verification Rules at any time. Changes take effect from the moment the updated version is published on the Platform, unless a different period is expressly indicated in the notification.
For certain countries, categories, types of activity or business models, additional special verification rules may apply alongside these Verification Rules.
Full name: ____
Legal form: ____
Country of registration: ____
Registration number: ____
TIN / Tax ID / VAT ID: ____
Legal address: ____
Mailing address: ____
Contact email: ____
Legal inquiries email: ____
Privacy requests email: ____
Complaints / Claims / IP claims email: ____
Phone: ____
DPO / Privacy contact: ____
EU / UK Representative (if applicable): ____
Last updated: ____
