How can we help?

1. Find the right listing

Use search, category (3 levels), city, price, condition. Toggle "urgent" or "free". Cars and Real Estate have deeper filters: make, year, area, floor, furnished, building type.

Switch view modes: grid, list, or map. Map is on OpenStreetMap — click a marker for the listing preview.

2. Check the seller

Open the seller's profile. Look at: rating and reviews, registration date, trust badges (Verified / Agency / Verified Owner), active listings.

3. Message or call

ReloSale chat is the safest path — chat history is preserved, moderators see it in disputes. If the seller enabled phone, the number is shown only after login.

All chats live in My messages. Push and email on every new message.

4. Save what you found

• Favorites — heart on any card. All saved in Favorites.
• Saved searches — set filters once, get notifications. Up to 10 saved. Saved searches.
• "Speaks my language" filter — a ReloSale-only feature. Set yours in profile settings.
• Currency converter — currency button in header. 8 currencies, daily-updated rates.

4 steps to post

1. Category — exact category and subcategory (up to 3 levels).
2. Details — title (≤200), description (≤5000), price + currency, condition, payment & contact options.
3. Photos & video — 1–10 photos (JPG/PNG/HEIC ≤20 MB) + video by URL or MP4/MOV/WebM ≤30 MB.
4. Location — country, city, address, map pin.

A listing without photos cannot be published — platform requirement.

Currencies and price types

8 currencies: USD, EUR, TRY, GEL, THB, AED, RSD, VND. Price types: Fixed, Negotiable, Exchange, Contact for price, Free.

Urgent Sale and Free

• Urgent Sale — free, 7 days, up to 3 active. Red border in search, dedicated buyer filter.
• Free / Give Away — price resets to 0, lands in "Free" section. Help newly arrived expats.

What can't be sold

Anything legal is allowed. Prohibited: weapons, drugs, forged documents, stolen goods, adult content, illegal services, wildlife (CITES). Full list at Prohibited, requirements at Listing rules.

Moderation and statuses

Every new or edited listing is reviewed. Usually within 6 hours, average 30–60 minutes. Statuses: Pending, Active, Rejected (with reason — fix and resubmit), Hidden, Archived.

After the sale

In My listings mark Sold and pick the buyer from chat. They get a prompt to confirm and leave a review. If sold off-platform — choose "Sold elsewhere".

Keep important agreements inside ReloSale chat.

Buyer — step by step

1. Open listing → "Message"
2. Confirm availability, condition, price
3. Agree on time and a public meeting spot
4. If bulky — discuss delivery or pickup
5. After the deal — "Confirm purchase" → leave a review

Seller — step by step

1. Push and email on every new message
2. Use quick replies (the "+" in chat) for common messages
3. Agree on price, time, location
4. After handover — mark Sold and pick the buyer
5. Buyer confirms and leaves a review

Chat ground rules

• Don't move the chat to WhatsApp/Telegram before meeting
• Never send advance payment to a stranger
• If they send a "pay here" link — it's a scam (see Safety)
• Never share passwords, SMS codes, document photos in open chat

Find a verified service

Open the reviews catalog → pick category → narrow by country and city → sort by rating. The card shows: average rating, breakdown by 4 sub-criteria, all reviews, contacts.

Write an honest review

1. Find the business or add it (see below)
2. "Write a review"
3. Rate overall 1–5 + optional sub-ratings
4. Describe what you did, plus and minus
5. Visit date is required
6. Submit — it goes to moderation

Firsthand experience only. Not chat-group hearsay, not AI-generated text. Such reviews are removed.

Add a missing business

Search first — it might already exist under a different spelling. If not — "Add business". Required: name, category, country, city, description. Optional: phone, website, Telegram, address, languages. Your first review is required — empty cards clutter the catalog.

I'm the owner — claim it

On the card, click "I'm the owner". Verify: corporate email, phone listed, or registration documents. Manual review takes 1–3 business days. Once approved, the listing appears in My companies.

What we keep / what we remove

Removed: personal attacks, hate speech, doxxing, vote-trading, AI-generated text, blackmail, conflict-of-interest reviews (relatives/employees), full names of staff, customer photos without consent.

Kept: any honest critique. Even harsh — if facts hold.

Critical reviews are a normal part of running a business. We don't remove on request — only if rules are broken.

Reporting fakes

"Report" under each review. Choose: fake / spam / offensive / irrelevant. State facts, no emotion. Moderation responds in 1–3 business days. 3+ reports auto-return the review to re-moderation.

Remember: a real expat is on the other side. Be honest, be respectful.

Ask a good question

Ask a question. To get useful answers:

• State country and city if relevant
• Timeframe ("in 2 months", "by March 2026")
• What you've already tried or know
• Specific question, not "how to relocate to Turkey?"

Answer usefully

• Only with firsthand experience or insider knowledge
• Sign your answer: "Lived in Georgia 3 years", "Got a TR residence permit in 2024"
• Be specific: numbers, service names, source links
• No fluff — relocants need decisions

Votes and reputation

• 👍 if the answer contributes to the discussion (not because you like the author)
• 👎 if it's off-topic or misleading (not because you disagree)

Not allowed

Vote-trading ("upvote me, I'll upvote you"), personal attacks, doxxing, undisclosed promotion, AI-generated text without fact-checking, mass downvoting one author. To write full guides — request author status in settings.

Three tiers

• Personal user — private individual, basic document verification.
• Agency — real estate, dealers, aggregators. "Agency" badge, unlimited listings in own categories, CSV/XML/YML import.
• Business account — lawyers, translators, clinics, schools. Manage card in /hub/reviews, reply to reviews, "Verified owner" badge.

One ID = one verified account. Re-verifying with another document overrides the old one.

Agency verification

Settings → Verification → Agency. Upload registration certificate, license, authorization letter. Review takes 2–5 business days. Full requirements at Verification rules.

Manage your business in Reviews

After ownership confirmation — My companies: edit description, contacts, hours, languages. Upload logo and photos. Reply to reviews (no canned replies, no personal attacks). Substantial edits return the listing to moderation.

Bulk import and analytics

• Imports — CSV or XML/YML feed from your CRM. Field mapping is set once. Auto-deduplication.
• Analytics — views, CTR, messages, sources, geography.

If they send a "pay here" link — you're being scammed.

Signs of a scam

• Asks 100% advance payment to a stranger
• Price 2–3× below market
• Pushes to WhatsApp/Telegram before meeting
• Sends "pay here" links instead of meeting
• Asks for SMS codes, passwords, card data
• Asks for passport photos in open chat
• Account created yesterday, no history
• Photos appear on other websites (reverse image search)

A normal deal

• Real photos and a clear description
• Seller calmly answers questions
• Meeting in a known public place
• You inspect the item before paying
• Agreements stay in ReloSale chat
• The seller has a rating and reviews

Profile verification

Settings → Verification. Upload a document photo and a selfie holding it. Reviewed in 1–3 business days. Documents are encrypted and deleted after verification.

Reporting

Listings, reviews, chat, users — Report button. State facts, not emotion. Reviewed in 24–72 hours. Urgent safety issues — via support, handled out-of-queue.

What we do to protect you

Moderation of every listing (≤6h), auto-blocking spam accounts, encrypted verification documents, in-platform chat, RLS database protection, 24/7 report processing, instant ban for fraud with history kept.

Sign-in methods

4 ways: Email + password, Google, Telegram, Phone (SMS via Firebase). Email or phone confirmation needed to post.

What to fill in

• Name — shown in chat and on cards
• @username — short profile link
• Avatar — JPG/PNG ≤5 MB
• Bio — up to 500 characters
• Languages — for the "Speaks my language" filter
• Contacts — phone and Telegram (verified accounts only)

Notifications

Settings → Notifications. Push (browser or PWA) and email — for messages, listing status, reviews, saved-search hits. Marketing toggle separate; opt out via Marketing consent.

Delete account

Settings → bottom → "Delete Account". Listings hide, profile anonymizes (name → "Deleted user"), chat history stays for the other party (without your data). Reviews remain — they're part of public history. Irreversible.

Install as an app (PWA)

• Android (Chrome): menu ⋮ → "Install app"
• iPhone (Safari): Share → "Add to Home Screen"
• Desktop (Chrome/Edge): install icon in the address bar

PWA works offline, loads faster, auto-updates.

Push notifications

Enable in settings. Push fires for: new chat messages, listing status, reviews, saved-search hits. iOS pushes only inside an installed PWA (Apple requirement).

Auto-translation

Listings auto-translate between RU and EN. Toggle "Translation / Original" on the listing page.

Map and currency converter

Switch to Map mode in search to see all geo-tagged listings on an interactive OpenStreetMap. Currency button in header — 8 currencies, daily-updated rates, choice saved for a year.

Country guides

Guides — expert content for 6 countries (Turkey, Georgia, UAE, Thailand, Vietnam, Serbia): residency, banking, rentals, prices, taxes, schools, healthcare, work.

Free

• Posting (no limit)
• Chat, reviews, Q&A, guides
• Urgent Sale — up to 3 active
• Saved searches with email alerts
• Profile and agency verification

Coming later

• Top placement in search
• Highlight color / premium card
• Business accounts with extended analytics
• Escrow for high-value deals

Terms in Paid services.

Partner program

Bloggers, media, traffic projects in the relocation niche — work with us via the Partner Program. Reach out via the contact form.

• Terms of Use
• Privacy Policy
• Listing rules
• Prohibited items
• Moderation policy
• Verification rules
• Paid services
• Partner program
• Cookie agreement
• Recommender systems